Shipping Policy

Order Processing

All orders are processed within 1–3 business days (Monday to Friday).
Orders placed after 5 p.m. will begin processing the following business day.
Processing times do not include weekends or public holidays.

If we experience a high volume of orders or shipping delays, we will notify customers by email as soon as possible.

Shipping Timeframes

Once processed, orders are typically delivered within 6–10 business days.
Shipping times may vary depending on your location, courier delays, or customs clearance.

Please note that these timeframes are estimates and not guaranteed.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.
Tracking details may take up to 48 hours to update after dispatch.

Order Cut-Off Time

Orders placed after 5 p.m. (Monday–Friday) will be processed on the next business day.
Orders placed on weekends or public holidays will begin processing on the following business day.

Shipping Costs

We are pleased to offer free shipping on all orders—no minimum purchase required.
There are no hidden handling fees or additional delivery charges at checkout.

International Shipping

Currently, we ship orders to the United Kingdom only.
Any orders placed from outside the UK may be cancelled and refunded.

Duties and Taxes

All applicable import duties, customs fees, and taxes are the responsibility of the customer.
These charges are not included in your purchase price.

Incorrect Address or Failed Delivery

Please ensure your shipping details are entered correctly during checkout.
We are not responsible for orders delayed or returned due to incorrect addresses.

Lost or Delayed Orders

While we work with trusted couriers, Amara London is not liable for lost or delayed shipments caused by third-party carriers, weather conditions, or customs delays.
If your order does not arrive within the estimated timeframe, please contact us at info@shopamara-london.com and we will assist you promptly.

Returns and Exchanges

We offer a 30-day return window from the date of delivery.
Customers must email info@shopamara-london.com before returning any item.
Please note that customers are responsible for the return shipping label.
Refunds are processed within 10 days of receiving the returned item.

For full details, please refer to our Refund Policy.

Contact Information

If you have any questions regarding your order or shipping, please contact us at:
Email: info@shopamara-london.com 

Business Information

Store Name: Amara London
Company Name: Huwyn Andrews
Address: 416/16 Wooryal Street, Carnegie, Victoria, 3163, Australia
Company Business Number (ABN): 23264337585