FAQs

Shipping and tracking

Q: How long will shipping take?

A: Standard delivery takes 8-12 business days, but occasionally there may be a delay due to customs or courier processing.

Q: How can I track my order?

A: Visit the “Track Order” page on our website and enter your tracking number to get the latest updates.

Q: My tracking has not been updated. What should I do?

A: Tracking updates can sometimes be delayed due to customs or courier processes. If there is no progress for several days, please contact us so that we can look into it.

Returns

Q: How do I return an item?

A: Contact us for return instructions and the return address.

Problems with my order

Q: My order hasn't arrived yet. What should I do?

A: Check the “Track Order” page for the latest updates. If there is no movement on the tracking or you suspect a problem, contact us for help.